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Rules and Regulations

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  • All guests entering Mattel Play! Town are subject to the policies and guidelines as set forth by Mattel Play! Town Management
  • Some activities and entry/exit procedures have strict regulations. Please do not ask staff to break these rules as they are there for your safety and safety of others.
  • Entry to Mattel Play! Town is only possible with a valid ticket. Guests must be able to present their ticket upon request.
  • Toddler rate is applicable for ages 2 years and below. Mattel Play! Town reserves the right to request for proof of age.
  • Entry tickets are valid for general admission and activities only, and is not valid for non-complimentary services, such as food, beverages, birthday parties, photos and/ or video services
  • Entry fee for Mattel Play! Town is non-refundable
  • All Adults must be accompanied by at least one child to enter Mattel Play! Town
  • A responsible adult (17 years or older) is required to be present to purchase an entry ticket for any child
  • Children 120 cm and under, in height, must always be accompanied by a parent/ guardian (17 years and above) inside Mattel Play! Town.
  • Children taking part in activities like Bob the builder and Fireman Sam will require close shoe/trainer.
  • Please note, flips-flops, sandals, loose fitting shoes, skirts, dresses, Kandura's or Abaya's are not permitted in few activities.
  • Mattel Play! Town reserves the right, in its absolute discretion, to change the age/height restrictions referred to in this condition, if any circumstances so require in the interests of safety and security.
  • Adults with children 120 cm and under may not leave Mattel Play Town temporarily, or otherwise, without them.
  • No child can enter or exit Mattel Play! Town without the parent/guardian present.
  • All children and responsible parent/guardian of children 120 cm and under are valid for one entry and exit only.
  • Parents/Guardians are expected to be responsible for the actions of children in their care
  • As part of our Health and Safety Management System, Staff are trained and instructed to enforce Mattel Play! Town rules and regulations and will instruct children to behave when necessary.
  • Outside food and beverages are not permitted within Mattel Play! Town.
  • Personal bags and/or backpacks will be checked by security before entry.
  • Pets/ animals are not permitted within Mattel Play! Town
  • Mattel Play! Town is not responsible for lost, misplaced or stolen tickets or belongings
  • Mattel Play! Town, or any of its activities/ shows may, at any time, change the opening hours/ timings or close temporarily due to capacity, events, refurbishment, or inclement weather
  • Mattel Play! Town Management reserves the right to refuse admission to a guest or eject a valid ticket holding guest, if in the reasonable opinion of the Management, the presence of the guest may pose a risk to the safety of other guests, and/or affect the enjoyment of others within Mattel Play! Town, and/or affect the normal operations of the Attraction